BionX Online Resources!

by Jack R. on February 13, 2014

BionX conversion kits are fabulous machines. Strap a motor to your rear wheel, a battery to your frame, and you’ve got yourself a custom made electric bike – it’s like combining the best of Robocop, Frankenstein, and Terminator, with all of the fun and none of the monsters or explosions.

Exceptional support with BionX

BionX Support team

Another great thing about BionX is that, aside from making products of great quality, they also offer some of the best customer support in the business. The BionX warranty is itself exceptional, providing a universal two years of coverage on motor and battery.  If you ever need parts or repairs the company  is easy to deal with and very reliable; anyone who has ever gotten an old electric bike off craigslist and tried to find parts will know the value of having this kind of support.

Online BionX Resources

If you’ve purchased a BionX kit from NYCeWheels, and ever have any problems you are welcome to give us a call or email and we can help you troubleshoot in person.


BionX Bike Fit

If we can’t provide a quick fix, we can contact BionX and see about getting you a new kit under warranty or order you a new part to get you up and running in no time.

But we’ve also worked very hard to provide ways for customers and browsers alike to get information and troubleshoot online.

Will a BionX fit your bike?

If you’re just beginning to research BionX bikes and would like to know if the BionX will be compatible on your bike, we’ve uploaded a detailed BionX article which has everything you need to know, including pictures of different types of frames, and an explanation of all the requisites for installation, drop out width, gearing etc.

BionX Troubleshooting

BionX expertIf you ever have problems with your BionX kit there are also a wide range of online articles which we have uploaded to help our customers address issues as fast and as efficiently as possible.

Of these articles, the BionX Troubleshooting Resource is the most general, acting like a home page for all more specific troubleshooting BionX pages.

This is a good place to start, including an introduction to the three most common problems, providing resource links for 1) those who have a BionX system that will not turn on, 2) those whose BionX system will turn on but is not functioning properly, and 3) for those whose battery is not charging.

BionX Conversion Kit

BionX Conversion Kit

From here you can click on links to a wide range of articles addressing the more specific problems that could be the cause of the more general symptoms outlined above, including a BionX diagnostic for At-Home Battery Recovery, a BionX Console Trouble Shooting Guide, and even a form where you can describe your problem in your own words, and submit it to our BionX experts.

If you’re having any problems check out these links. Hopefully you’ll be able to find a quick and easy fix, and you’ll be back on the road, enjoying your BionX Conversion Kit in no time.

All the best,





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